20+ years experience delivering and managing IT related products and services. For
four years, he was western regional manager for SEI Information Technology, a national
IT consultancy. In that role he had full profit and loss responsibility for a $13
million consulting practice including supervision of sales, service delivery, recruiting,
human resource management and administration. Prior to serving as the western regional
manager, he served as regional manager for SEI's Oak Brook region in the Chicago
Author of "Leading Geeks: How to Lead and Manage People Who Deliver Technology"
(Jossey-Bass Pfeiffer, 2003, Warren Bennis Signature Series) and "Healing Client
Relationships: A Professional's Guide to Managing Client Conflict" (Professional
Service Publishing, 2001). "Leading Geeks" has won several book awards including
the 2003 Financial Times Germany International Book Prize naming it the best new
book published worldwide on the subject of leadership.
Writes a monthly for Computerworld USA which is frequently syndicated around the
globe. In 2007, his column was awarded a National Silver Medal for Editorial Excellence
by the American Society of Business Publication Editors.
MBA from the J. L. Kellogg Graduate School of Management at Northwestern University
with majors in marketing, organizational behavior, and strategy. He received a BA
from Cornell University with majors in computer science and mathematics.
Taught as a part-time faculty member in the MBA programs at the University of Southern
California and Loyola Marymount University. AT USC he developed and taught an e-Business
Strategy course. At Loyola he taught a second year MBA course that he authored entitled
"Marketing of High Technology Products and Services."
Served in many roles including: project manager, product manager, account manager,
and programmer. He has been involved in dozens of software development and deployment
projects. He has led two startup product teams, launching both hardware and software
products to the quick service restaurant industry.
One of only three people worldwide outside Microsoft to be certified a Master Trainer
for delivering and adapting Microsoft's project management curriculum, the Microsoft
Solutions Framework (MSF). He has also consulted with clients on the implementation
Past president of the Southern California Chapter of the Institute of Management
Consultants. He is also a Professional Member of the National Speakers Association.
A self-proclaimed geek, during his off-hours, he studies writing, photography, and
comedy. He is also a licensed pilot and an FAA certified Advanced Ground Instructor.