Each month you’ll receive tips, ideas and insights about IT management.
When working with clients, I have a very simple goal – to help improve their situation
as much as possible. This simple guiding principle leads me to work differently
with every client. So, I tailor my approach to each situation.
That said, I generally find that:
The more I tell clients what to do, the less they accomplish.
The more I help them to access and articulate their own knowledge, wisdom and insights,
the more they accomplish.
So, in most situations, I guide the client’s team through a structured process of:
Analyzing root causes
Generating solution options
Selecting the best solution
Planning the implementation
Executing the plan
Monitoring the results
During this process, I offer my perspective, since outside input can be critical,
but my main role is to facilitate, not to dictate. I focus on helping the management
team develop their ability resolve IT management issues independently.
It is important to understand that improving managerial issues requires much more
than insightful analysis of the technical and structural problems. It requires understanding
and adapting to the people, to the emotional environment of the group. In order to
be effective, solutions must be implemented. And the difference between plans that
are adopted and those that sit on the shelf untouched is largely determined by how
well they navigate the vulnerabilities, power struggles, interpersonal conflicts,
and insecurities of the group.