Healing Client Relationships

How to Successfully Resolve Client Conflict

Keep Your Clients When They Want to Dump You

Long term client relationships are the life blood of service businesses, but too often, professionals lose clients through conflict. This presentation will show you how to manage client conflict and restore relationships to health and profitability. Regardless of your job title, healing client relationships is a critical part of your job.

This presentation is based on Paul Glen's book, "Healing Client Relationships: A Professional's Guide to Managing Client Conflict."

"A superb, organized approach to resolving client conflict in professional service firms, quickly and surely."

- Alan Weiss, author, The Ultimate Consultant Series

This Entertaining, High-Content Keynote Will Show You:

What to do when a client complains
How to take control of conflict
How to handle emotional clients
Why clients become dissatisfied
How to avoid making things worse
How to prevent conflict

"Sooner or later, everybody ticks off a customer or client. [This approach will] help you do damage control and win back the client you thought you might have lost."

- Dr. Mark Goulston, Syndicated columnist and author of The Six Secrets of a Lasting Relationship

"Arms the professional with the tools to keep clients by keeping clients happy. The Relationship Healing Process is a surefire way to take the fear and guesswork out of solving client conflicts."

- Ian Bogost, Director of Technology, Media Revolution

Also Available as a � to 3 Day Seminar

Contact Paul Glen about having him speak for your group