Each month you’ll receive tips, ideas and insights about IT management.
Most of the time, when potential clients first contact me, they have a strong sense
that there are problems with their organization. But usually, they cannot precisely
articulate what those problems are.
This is completely normal.
Articulating issues and separating symptoms from root causes is normally the first
thing that my clients and I work on together. In fact, much of it takes place as
we discuss how to work together, even before we agree to a consulting engagement.
The process of getting to know one another, of deciding whether working together
would be productive for you is also a process of clarifying the issues you want to
So, the short answer to the question "How do I get started?" is that you email me
at info(at)paulglen.com or call me at 310-694-0450 (USA) and we begin a conversation
about what’s going on in your environment.
After that, if we both decide that working together is appropriate, we begin to work
on writing a brief letter of agreement. The letter outlines your goals and what
work we will do together to meet them. That’s right. You and I work together on
writing the letter of engagement. I find that the process of working together on
that letter is an excellent way to help you articulate the issues you want to address
and for us to come to a meeting of the minds about how we will work together.
I look forward to hearing from you to discuss your issues and how we might work together
to address them.